Machine Remote Diagnosis Package Operators manual Page 1

Operators manual
Machine Remote Diagnosis Package
OPERATOR’S MANUAL
B-63734EN/01

Contents Summary of Machine Remote Diagnosis Package Operators manual

  • Page 1Machine Remote Diagnosis Package OPERATOR’S MANUAL B-63734EN/01
  • Page 2Ȧ No part of this manual may be reproduced in any form. Ȧ All specifications and designs are subject to change without notice. The export of this product is subject to the authorization of the government of the country from where the product is exported. In this manual we have tried as much as possi
  • Page 3B-63734EN/01 SAFETY PRECAUTIONS SAFETY PRECAUTIONS This manual includes safety precautions for protecting the user and preventing damage to the machine. Precautions are classified into Warning and Caution according to their bearing on safety. Also, supplementary information is described as a Note. R
  • Page 4SAFETY PRECAUTIONS B-63734EN/01 1.1 GENERAL WARNINGS AND CAUTIONS The following describes the warnings and cautions related to the use of CNCs to ensure the safe use of machines equipped with a CNC. WARNING 1 Before operating the machine, thoroughly check the entered data. Operating the machine with
  • Page 5B-63734EN/01 SAFETY PRECAUTIONS CAUTION Some machine operations and screen functions may be implemented and included by the machine tool builder. For the usage and precautions related to these operations and functions, follow the instructions in the relevant manual supplied by the machine tool build
  • Page 6SAFETY PRECAUTIONS B-63734EN/01 1.2 WARNINGS AND CAUTIONS RELATING TO THE Machine Remote Diagnosis Package Warnings and cautions relating to the Machine Remote Diagnosis Package are explained in this manual. Before using the package, read this manual thoroughly to become familiar with the provided w
  • Page 7B-63734EN/01 SAFETY PRECAUTIONS 1.3 IMPORTANT NOTICE The following summarizes the points to be noted when the Machine Remote Diagnosis Package is used. Before attempting to use the package, read the following. CAUTION 1 This manual does not explain in detail those operations and parameters that vary
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  • Page 9B-63734EN/01 PREFACE PREFACE Thank you for purchasing the FANUC Machine Remote Diagnosis Package (specification: A08B-9210-J515). This software is a tool designed for the machine tool builder to provide remote support of machines easily. This software is designed to use Internet technology to invest
  • Page 10PREFACE B-63734EN/01 FEATURES AND OPERATING REQUIREMENTS OF THE Machine Remote Diagnosis Package This software has the following features: Features - This software can communicate with a CNC machine tool of an end user over the Internet (or a LAN) to investigate the internal state of the CNC. - This
  • Page 11B-63734EN/01 PREFACE Operating requirements - Operating environment of the Machine Remote Diagnosis Package Item Specification CPU Intel Pentium II, 400 MHz or higher Main memory 128M bytes or more At least 80M bytes of available space (when installed) Hard disk At least 100M bytes of available spa
  • Page 12PREFACE B-63734EN/01 - Preparation for the diagnosis receipt server and diagnosis client (on the machine tool builder side) PC/AT compatible machine on which Windows 2000 Professional runs (With Pentium II, 400 MHz or higher) Machine Remote Diagnosis Package (A08B-9210-J515) Router (for connection b
  • Page 13B-63734EN/01 PREFACE - CNCs supported by the Machine Remote Diagnosis Package FANUC Series 16i/18i/21i-MODEL A CNC control software B0F4/02(M) or later 16i B1F4/01(T) or later BDF4/02(M) or later 18i BEF4/01(T) or later DDF4/02(M) or later 21i DEF4/01(T) or later PMC management software PMC-SA1/SA5/
  • Page 14PREFACE B-63734EN/01 The following open CNC configuration needs the CNC screen display function for setting up the Ethernet parameters in the CNC. LCD-mounted type i series built-in with PC function Stand-alone type i series with PANEL i Stand-alone type i series with commercial PC The drawing numbe
  • Page 15B-63734EN/01 PREFACE FANUC Series 16i/18i/21i-MODEL B CNC control software B0H1/02(M) or later 16i B1H1/03(T) or later BDH1/02(M) or later 18i BEH1/03(T) or later DDH1/02(M) or later 21i DEH1/03(T) or later PMC management software PMC-SB7(16i/18i/21i) 406G/02 or later PMC-SA1 (21i) 406H/02 or later
  • Page 16PREFACE B-63734EN/01 The following open CNC configuration needs the CNC screen display function for setting up the Ethernet parameters in the CNC. Stand-alone type i series with PANEL i Stand-alone type i series with commercial PC The drawing numbers related to the CNC screen display function are as
  • Page 17B-63734EN/01 PREFACE - Supported PMC models PMC-SA1/SA5/SB5/SB6/SB7 - Functions for each PMC model The following table lists the available functions for each PMC model. Function Step I/O device PMC model Online Offline sequence Handy Memory function function PMC program File card PMC-SA1 PMC-SA5 PMC
  • Page 18PREFACE B-63734EN/01 - Number of CNCs that can be diagnosed simultaneously When a Windows 2000 Professional based personal computer is used as a server, up to 10 external devices can be connected simultaneously to the server over the Internet. Accordingly, the number of CNCs that can be diagnosed si
  • Page 19B-63734EN/01 PREFACE SOFTWARE CONFIGURATION OF THE Machine Remote Diagnosis Package The Machine Remote Diagnosis Package consists of the following software components: 1. Diagnosis receipt server This server software receives diagnosis requests from machines. The software also functions as a proxy s
  • Page 20PREFACE B-63734EN/01 MAIN FUNCTIONS OF THE Machine Remote Diagnosis Package - Server function • Monitoring for failure investigation requests • Proxy server (a server through which the personal computer communicates with a CNC) • Database (diagnosis requests, diagnostic history, customer information
  • Page 21B-63734EN/01 PREFACE CHECKING THE PRODUCT PACKAGE This product package software consists of the following: - CD-ROM Machine Remote Diagnosis Package (A08B-9210-J515) p-13
  • Page 22PREFACE B-63734EN/01 ORGANIZATION OF THIS MANUAL This manual is organized as follows: SAFETY PRECAUTIONS Explains the general precautions which must be observed to ensure safety when using this software. PREFACE Briefly explains the features of this software. Also explains how to use information on
  • Page 23B-63734EN/01 PREFACE NOTATION CONVENTIONS The following explains the notation conventions used in this manual: - Menu, command, and screen notations Example Explanation [File] menu Menu names are enclosed in brackets []. [Setting...] Command names are enclosed in brackets []. Screen names (displayed
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  • Page 25B-63734EN/01 TABLE OF CONTENTS TABLE OF CONTENTS SAFETY PRECAUTIONS .......................................................................... s-1 PREFACE.................................................................................................. p-1 1 SETUP ...................................
  • Page 26TABLE OF CONTENTS B-63734EN/01 3.3.2 Diagnosis Screen ................................................................................................... 47 3.3.3 Diagnostic History Screen ..................................................................................... 48 3.3.4 Customers Inform
  • Page 27B-63734EN/01 1.SETUP 1 SETUP This chapter describes the environment for operating the Machine Remote Diagnosis Package and explains how to set up the package for use. -1-
  • Page 281.SETUP B-63734EN/01 1.1 DEVICE CONFIGURATION AND SETUP METHOD This section explains the device configuration, installation, and setup method on both the end user and machine tool builder sides to allow the machine tool builder to communicate with a CNC machine tool on the end user side over the Int
  • Page 29B-63734EN/01 1.SETUP 1.1.2 Installation and Setting on the CNC Side (End User Side) Internet ISDN line or analog line (modem required) Dial-up router - Automatic connection function ON - DHCP function OFF Connected to hub port 10BASE-T/100BASE-TX straight cable To fast Ethernet board or fast data se
  • Page 301.SETUP B-63734EN/01 - Setting the private IP address of the CNC Move the cursor to the IP address field, and set the IP address of the CNC. Fig. 1.3.2 (a) Ethernet parameter setting screen - Setting a subnet mask Move the cursor to the subnet mask field, and set the subnet mask of the IP address of
  • Page 31B-63734EN/01 1.SETUP - Setting MTB ID information Press the PAGE ↓ key several times to display the page for setting MTB ID information, machine ID information, and point of contact. MTB ID information is needed for the Machine Remote Diagnosis Package/diagnosis receipt server to check that a diagno
  • Page 321.SETUP B-63734EN/01 1.1.3 Preparation on the Diagnosis Receipt Server and Diagnosis Client Side (Machine Tool Builder Side) Prepare the following: - Windows 2000 Professional based PC/AT compatible machine (Pentium II, 400 MHz or higher) - Machine Remote Diagnosis Package (A08B-9210-J515) - Router
  • Page 33B-63734EN/01 1.SETUP 1.1.4 Installation and Setting on the Diagnosis Receipt Server and Diagnosis Client Side (Machine Tool Builder Side) Diagnosis client PC - Installation of network adapter - Setting of Internet protocol Diagnosis receipt server PC - Installation of network adapter - Setting of In
  • Page 341.SETUP B-63734EN/01 Preparation Before making personal computer and router settings, prepare the following: 1. Determining the LAN environment and configuration used for remote diagnosis - Determining the local IP address and subnet mask of the router - Determining the IP addresses of all computers
  • Page 35B-63734EN/01 1.SETUP Settings on the diagnosis receipt server PC and diagnosis PC 1. Setting the Internet protocol (TCP/IP) a) As the network adapter has been installed, the item [Local Area Connection] is added to [Network and Dialup Connection] of [Control Panel]. Select the property of [Local Are
  • Page 361.SETUP B-63734EN/01 b) Select the Internet protocol (TCP/IP), and click the property. c) Select the radio button of [Use the following IP address], then set the IP address and subnet mask of the PC which were determined in the preparation stage. As the default gateway of the diagnosis receipt serve
  • Page 37B-63734EN/01 1.SETUP 2. Setting the workgroup (domain) and computer name a) Select the Network identification of the system property. b) Click the property, and display the identification dialog box. Set the computer name and workgroup (domain) determined in the preparation stage. - 11 -
  • Page 381.SETUP B-63734EN/01 3. Adding the NetBEUI protocol a) As the network adapter has been installed, the item [Local Area Connection] is added to [Network and Dialup Connection] of [Control Panel]. Select the property of [Local Area Connection], and add the NetBEUI protocol. b) In the [Local Area Conne
  • Page 39B-63734EN/01 1.SETUP c) In the [Select Network Component Type] screen, select "Protocol" and then click the button to display the [Select Network Protocol] screen. d) Select "NetBEUI Protocol" and click the button. Setting the router 1. Registration in the IP conversion (NAT) table The
  • Page 401.SETUP B-63734EN/01 1.2 OPERATING ENVIRONMENT OF THE Machine Remote Diagnosis Package The operating environment of the Machine Remote Diagnosis Package (the diagnosis receipt server PC and diagnosis PC) is as follows: - Computer PC/AT compatible machine on which Windows 2000 Professional runs - Sup
  • Page 41B-63734EN/01 1.SETUP 1.3 INSTALLING AND UNINSTALLING THE Machine Remote Diagnosis Package This section explains how to install and uninstall the Machine Remote Diagnosis Package. 1.3.1 Installation Procedure 1 Preparation for installation 1-1 Before installation, see the description of the operating
  • Page 421.SETUP B-63734EN/01 2-2 Installation in the diagnosis PC (other than the server) (1) Execute the following file: \\\RmtDgn\Netsetup\ClientSetup.exe (2) Select the modules to be installed, and click . 3 Installing the diagnosis receipt server 3-1 First, the [
  • Page 43B-63734EN/01 1.SETUP 3-2 Click the button. The [Customer Information] screen appears. 3-3 Enter [User Name], [Company Name], and [Serial Number]. You can find the serial number in the sheet attached to the CD-ROM. By setting the lower 16 characters of the serial number as the MTB ID informati
  • Page 441.SETUP B-63734EN/01 3-5 Initially, the installation destination is set to C:\Program Files\RmtDgnSvr. To change the installation destination, click the button. 3-6 Confirm the installation destination, then click the button. 3-7 The [Choose Destination Location (Database)] screen
  • Page 45B-63734EN/01 1.SETUP 3-10 The [Start Copying Files] screen appears. 3-11 Information for starting program file copy operation is displayed. To change the information, click the button. Check that the information is correct, and click the button. Then, copy operation starts. 3-12 When t
  • Page 461.SETUP B-63734EN/01 4 Installing the diagnosis client 4-1 First, the [Welcome to the InstallShield Wizard for Diagnosis Client] screen appears. 4-2 Click the button. The [Choose Destination Location] screen appears. 4-3 Initially, the installation destination is set to C:\Program Files\RmtDg
  • Page 47B-63734EN/01 1.SETUP 4-5 The [Start Copying Files] screen appears. 4-6 Information for starting program file copy operation is displayed. To change the information, click the button. Check that the information is correct, and click the button. Then, copy operation starts. 4-7 When the
  • Page 481.SETUP B-63734EN/01 5 Installing the CNC diagnosis client 5-1 First, the [Welcome to the InstallShield Wizard for Basic Operation Package 1 (Ethernet)] screen appears. 5-2 Click the button. The [Choose Destination Location] screen appears. 5-3 Initially, the installation destination is set t
  • Page 49B-63734EN/01 1.SETUP 5-5 The [Setup Type] screen appears. 5-6 Usually, select the standard type. Click the button. 5-7 The [Start Copying Files] screen appears. 5-8 Information for starting program file copy operation is displayed. To change the information, click the button. Check tha
  • Page 501.SETUP B-63734EN/01 5-9 When the file copy operation terminates, the [InstallShield Wizard Complete] screen appears. 5-10 Click the button. Then, the installation of the CNC diagnosis client terminates. NOTE When you are prompted to restart your PC, do not do so immediately. After installi
  • Page 51B-63734EN/01 1.SETUP 6 Installing the PMC diagnosis client 6-1 First, the [Welcome to the InstallShield Wizard for PMC Diagnosis Client] screen appears. 6-2 Click the button. The [Choose Destination Location] screen appears. 6-3 Initially, the installation destination is set to C:\Program
  • Page 521.SETUP B-63734EN/01 6-5 The [Start Copying Files] screen appears. 6-6 Information for starting program file copy operation is displayed. To change the information, click the button. Check that the information is correct, and click the button. Then, copy operation starts. 6-7 When the
  • Page 53B-63734EN/01 1.SETUP 1.3.2 Uninstallation Procedure 1 Terminating the Diagnosis Receipt Server, Diagnosis Client, CNC Diagnosis Client, and PMC Diagnosis Client 1-1 When a program is running, uninstallation is impossible. Terminate the running program before starting uninstallation. 2 Starting the u
  • Page 541.SETUP B-63734EN/01 4 Uninstallation Installed files, folders, and start menu items are deleted, and the original state of the system settings is restored. This completes uninstallation. The uninstaller cannot sometimes uninstall all the files and folders of the Diagnosis Receipt Server, Diagnosis
  • Page 55B-63734EN/01 2.SETTING THE DIAGNOSIS RECEIPT SERVER 2 SETTING THE DIAGNOSIS RECEIPT SERVER This chapter explains how to start the diagnosis receipt server and explains the setting procedure. - 29 -
  • Page 562.SETTING THE DIAGNOSIS RECEIPT SERVER B-63734EN/01 2.1 DIAGNOSIS RECEIPT SERVER The diagnosis receipt server has the following functions: Function For information, see 2.4 SETTINGS FOR THE Reception of diagnosis requests RECEIPT SERVER Proxy server function through which the 2.5 SETTINGS FOR THE di
  • Page 57B-63734EN/01 2.SETTING THE DIAGNOSIS RECEIPT SERVER 2.2 STARTING AND TERMINATING THE DIAGNOSIS RECEIPT SERVER This section explains how to start and terminate the diagnosis receipt server. 2.2.1 Starting the Diagnosis Receipt Server To start the diagnosis receipt server, follow the procedure below.
  • Page 582.SETTING THE DIAGNOSIS RECEIPT SERVER B-63734EN/01 2.2.2 Terminating the Diagnosis Receipt Server To terminate the diagnosis receipt server, follow the procedure below. Procedure 1 Right-click the diagnosis receipt server icon in the task tray. 2 Click Exit. Then, the diagnosis receipt server termi
  • Page 59B-63734EN/01 2.SETTING THE DIAGNOSIS RECEIPT SERVER 2.3 MENU OF THE DIAGNOSIS RECEIPT SERVER This section explains the menu of the diagnosis receipt server. When the diagnosis receipt server icon in the task tray is right-clicked, the following menu appears: [Option] Displays a dialog box for settin
  • Page 602.SETTING THE DIAGNOSIS RECEIPT SERVER B-63734EN/01 2.4 SETTINGS FOR THE RECEIPT SERVER From the menu displayed by right-clicking the diagnosis receipt server icon in the task tray, select [Option]. (The setting dialog box is displayed also by double-clicking the icon.) [Port No.] Specify the port n
  • Page 61B-63734EN/01 2.SETTING THE DIAGNOSIS RECEIPT SERVER [Default] The default settings on this page are restored. The defaults are as follows: Port No.: 8194 Timeout: 90 seconds - 35 -
  • Page 622.SETTING THE DIAGNOSIS RECEIPT SERVER B-63734EN/01 2.5 SETTINGS FOR THE PROXY SERVER From the menu displayed by right-clicking the diagnosis receipt server icon in the task tray, select [Option]. (The setting dialog box is displayed also by double-clicking the icon.) [Port No.] Specify the port num
  • Page 63B-63734EN/01 2.SETTING THE DIAGNOSIS RECEIPT SERVER [Auto start at execution time.] If this check box is checked, the diagnosis receipt server becomes ready for diagnosis request reception when the server starts. (This item is the same as the one on the receipt server setting page.) [Default] The de
  • Page 642.SETTING THE DIAGNOSIS RECEIPT SERVER B-63734EN/01 2.6 SETTINGS FOR MTB IDNETIFICATION INFORMATION From the menu displayed by right-clicking the diagnosis receipt server icon in the task tray, select [Option]. (The setting dialog box is displayed also by double-clicking the icon.) [Support all diag
  • Page 65B-63734EN/01 2.SETTING THE DIAGNOSIS RECEIPT SERVER 2.7 DISPLAYING VERSION INFORMATION This section explains how to display diagnosis receipt server version information for use for maintenance and other purposes. Procedure 1 Right-click the diagnosis receipt server icon in the task tray. 2 Click Abo
  • Page 663.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3 OPERATING THE DIAGNOSIS CLIENT This chapter explains how to start and operate the diagnosis client. - 40 -
  • Page 67B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT 3.1 DIAGNOSIS CLIENT The diagnosis client is software that acquires information from the diagnosis receipt server, displays a list of diagnosis requests, a past diagnostic history, and customer information, and allows operations such as diagnosis request
  • Page 683.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3.2 STARTING AND TERMINATING THE DIAGNOSIS CLIENT This section explains how to start and terminate the diagnosis client. 3.2.1 Starting the Diagnosis Client To start the diagnosis client, follow the procedure below. Procedure 1 Click the [Start] button o
  • Page 69B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT 3.3 SCREEN CONFIGURATION OF THE DIAGNOSIS CLIENT This section explains the screen configuration of the diagnosis client. The diagnosis client has the following screens: 1. Main diagnosis screen When the diagnosis client starts, this screen appears first.
  • Page 703.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3.3.1 Main Diagnosis Screen When the diagnosis client starts, this screen appears first. Diagnostic machine list window Machine information window - Diagnostic machine list window Displays a list of machines that are making a request for diagnosis, that
  • Page 71B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT 3.3.1.1 Diagnostic machine list window This window shows a list of machines that are making a request for diagnosis, that are being diagnosed, and that were diagnosed in the past. Date/time Dates are indicated in [Short Date Format] of the [Date] tab in
  • Page 723.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3.3.1.2 Machine information window The machine information window shows detailed information about the machine in the cursor line in the diagnostic machine list window. Machine ID Displays machine ID information set for the machine (CNC) that sent a diag
  • Page 73B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT 3.3.2 Diagnosis Screen When a diagnosis request is accepted, the diagnosis screen appears. Then, communication with a machine of an end user is set up, and the CNC diagnosis client and PMC diagnosis client can be started. Procedure 1. In the diagnostic m
  • Page 743.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3.3.3 Diagnostic History Screen This screen displays a history of diagnosis operations. There are two ways to display the diagnostic history screen as follows: 1. On the main diagnosis screen, click the button. A history of diagnosis
  • Page 75B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT 3.3.4 Customers Information Screen When the button is clicked on the main diagnosis screen, the following customers information screen appears, allowing you to add, change, and delete customer information: button The Add a cu
  • Page 763.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3.4 FILE MENU This section explains operations in the file menu of the diagnosis client. - 50 -
  • Page 77B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT 3.4.1 Import Machine information created in a text file (called a machine information file hereinafter) can be included in the Machine Remote Diagnosis Package. Procedure 1. From the [File] menu, select [Import]. 2. Specify the file name of the file you
  • Page 783.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3.4.2 Export A diagnostic machine list and all machine information are output to text files. 3.4.2.1 Exporting a diagnostic machine list The display contents of the diagnostic machine list window are output to a text file (called a diagnostic machine lis
  • Page 79B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT button Outputs information on the diagnostic machine list window to the diagnostic machine list file. button Returns the display to the previous screen. 3.4.2.2 Exporting machine information All machine information is output to a text fil
  • Page 803.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3.4.3 Termination The diagnosis client is terminated. The Diagnosis Screen, Diagnostic History Screen, CNC Diagnosis Client, and PMC Diagnosis Client are also terminated at the same time. - 54 -
  • Page 81B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT 3.5 DISPLAY MENU This section explains operations in the display menu of the diagnosis client. 3.5.1 Filter The conditions for displaying the diagnostic machine list window are set to display extracted information. Procedure 1. From the [File] menu, sele
  • Page 823.OPERATING THE DIAGNOSIS CLIENT B-63734EN/01 3.5.2 Text Size (Large, Middle, Small) The size of characters displayed on the main diagnosis screen (the machine list window and machine information window) and diagnostic history screen is selected. 3.5.3 Find The conditions for displaying information
  • Page 83B-63734EN/01 3.OPERATING THE DIAGNOSIS CLIENT 3.6 OPTION MENU This section explains operations in the option menu of the diagnosis client. 3.6.1 Setting the Diagnosis Receipt Server The diagnosis receipt server path can be changed.